Types of Data Collected
The list below shows the data you may provide to us (* required data).
- Title*: To respond to requests and inquiries in a personalized manner
- First and Last Name*: Identity verification / To respond to requests personally
- Mailing Address*: To process questions or requests for information by mail / schedule appointments / provide users with locally available services
- Email Address*: To process questions or requests for information electronically
- Phone Number: To process questions or requests for information by phone
Please also note that the content of attachments and messages you send us may contain personal data.
Data identified as required is necessary to provide the requested service. Failure to provide this information may prevent us from properly processing your request.
This data is collected on the basis of our legitimate interest in continuously improving our customer relationships and, where applicable, on the basis of your consent to receive marketing communications. Please note that the data you provide may be cross-referenced with data we already hold.
We retain the data you provide for as long as necessary to process your request and for a maximum of 3 years following the provision of the relevant services, depending on the nature of your request. Any data you provide when expressing dissatisfaction with one of our products is retained for a maximum of 10 years.
For more information about the recipients who may have access to your personal data, please refer to the “DATA ACCESS” section below.
Data Collected When Using the Website
- Website usage statistics: production of anonymized statistical data used to analyze website traffic and improve the Site (search queries, pages visited, etc.)
- Device event data provided by your browser: To process system errors and manage and improve our services
Audience measurement data and all data collected through cookies used on the Site are retained for 13 months. Your IP address is anonymized as soon as it is collected, so that Rogallo Files cannot access it.
We process the data mentioned above on the basis of our legitimate interest in improving our products and services or, where applicable, on the basis of your consent for location data and data collected through consent-based cookies used on the Site (see the “Cookies and Similar Technologies” section below).
Data collected and processed by the Site is hosted and processed exclusively in France.